Forum Discussion
Disappointed end of service.
HughesNet has been a mixed experience for me — it started out promising, but ultimately fell short due to account changes, service frustrations, and a lack of loyalty recognition.
I used HughesNet for four years while living in rural MO, and for the most part, the satellite service was reliable. Their “No Hard Data Cap” plan worked well for my needs. Things took a turn, though, when a service update suddenly required me to create a brand‑new account. It was inconvenient, confusing, and poorly explained.
About 10 months later, I decided to cancel. After speaking with multiple representatives, I was told that my four years of previous service didn’t count toward any loyalty benefits or credits. That felt like a broken promise — especially after being a long‑term customer. The service itself was fine, but the lack of accountability and loyalty recognition was disappointing.
3 Replies
What loyalty benefits or credits were you expecting?
It would have been nice for them to recognize I did not ask them to create a new account when I upgraded my plan. When I upgraded my plan I did not realize they took that opportunity to reset my 2-year contract. Now I am paying an early cancellation fee. I see my part in this as I did not question them more on why a new account needed to be made.
That sounds very messy, and I hope the reps here can look into it and see if they can do something about it. Hopefully they'll get back to you next week.
EDIT: Unfortunately, every upgrade restarts the clock. It's just how it works, but it would've been nice if you had been told about it.
