Hi trypeace02,
I see it's your first post here, so welcome to the community! I'm sorry to hear this, that sounds incredibly frustrating. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thanks,
Liz
Liz,
If we decide to stay with the company, is there really nothing better HughesNet can offer? What I don't understand is that at any time of day someone can give me a couple GBs due a complaint or I can pay for more GBs, so then why can't HughesNet just name a price for an unlimited plan or at least a plan that will actually carry a user more than a couple days into the month?? I am paying so much for internet that barely works most of the month, this just isn't right.
Though you were asking Liz, HughesNet's system has nowhere near the capacity of ground based services. Think a two lane country road vs a twenty lane divided highway. While a few GBs here and there does't have a big impact, unlimited high speed plans would stress the system far too much, causing what would end up being a never ending digital traffic jam. How much traffic is on the system at any given time is regulated, or regulated as best as it can be, by the plans having a set amount of high speed data, which ends up requiring people to prioritize their activities.
Hi trypeace02,
What Gabe explained is correct, and to quote our FAQ: "To ensure fair Internet access for all HughesNet customers, Hughes maintains a special Fair Access Policy that establishes an equitable balance in Internet access for all HughesNet subscribers. Similarly to how cell phone providers manage their data plans, Hughes assigns an amount of Data to each service plan that may be downloaded or uploaded within a one-month period."
-Liz
