Disgraceful Product: I plan to have my service cancelled with no termination fee

trypeace02 

This is not concerning your issue, but your SAN that is visible in the picture you posted.  You should edit the SAN out of the picture, as this is your account number, which you should never post in public.  You can edit your post by clicking on the three dots to the upper right of the message body and click on "Edit Message".