Forum Discussion
Dispute
I am writing this dispute due to wrongfully Being set up and was told that I could cancel hassle free!! I was never told that I had 30 days to cancel!! That being said I Called in to cancel day 2 of s...
Sorry that you're going thru this terrible ordeal. I totally identify with your comment about the sales/installation person lying, misrepresenting, and omitting vital facts and minimizing the importance of the "Installation Confirmation" you were asked to sign before he left. <br>We had the same experience. We were never told about Hughesnets policies regarding the many ways in which they manipulate and control what little data allowance your package has. We were told our data was strictly" High Speed" until our data plan was exhausted, and that after that, we would be slowed down until more data was added or plan renews. <br>We, just as you, were MANAGED by customer service. Asked to wait, to try this, try that, give it time, let's see in your next statement period... Etc. They have used every imaginable dishonest, unethical tactic in their arsenal on us. <br>Additionally, we were required to purchase our Hughesnet equipment prior to install. Our installation tech did NOT install the Dish or gen5 Radio that we purchased. He, instead, connected our new modem to and existing dish with a gen4 radio left by a previous customer. However, Hughesnet has the new gen5 Radio and serial number listed on my account as my equipment and they absolutely refuse to provide the upgraded equipment that we paid cash for. <br>I have had to stop using my fire tv, stop using my Alexa dots, I've had to have Dish Network installed and worst of all, I've had to loose my 14 year old son, a highschool freshman, by way of him relocating to his dad's home in another state due to his inability to access his remote learning and online classes in our home. <br>I've also been told no customer service call records exist for my many contacts and complaints. We even spent a couple months with the bureau mediating in an attempt to obtain the equipment we bought and obtain any decent internet service. <br>Hughesnets responses to bureau were wildly skewed, untruthful, misrepresentative of the service, my account, my communication with them, and Hughesnet humiliated us in their handling of the bureau complaint. They have ignored my emails and attached photos of the radio serial number in use here.<br>Why, here in America, do we, as consumers, have no recorse?
Sherry, you are tacking on to an old thread by a user who canceled their account, so your post is not relevant to their issue and does not fit into their ticket.
If you are still a subscriber would like to have the HughesNet reps on this site check your account and see what they can do for you, you will need to create your own ticket. Go to https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling and click on Start a topic. Explain your issue clearly and wait for a rep to reply to you. You will not get a response otherwise.
Keep in mind this site is for tech and account support issues; it is not social media, so if you would like to just relate your experience and your discontent, you may want to head to social media, which this site is not. Good luck and God bless.
- Good tip! I'll do that as well.
Sad state of affairs though.
You all have resources to immediately censor my post, immediately identify the tone of my post as dissatisfaction, reply and suggest other outlets for me to use to vent my frustrations... Yet MONTHS and many calls, chats, bureau complaints, later, can't seem to muster the resources to address and resolve my issues.I have no resources at all -- I do not work for HughesNet. It's a pity you have not resolved your issues. Perhaps if you started a new post in the appropriate area and detailed what your issues actually are, you may find some of them resolved if they can be resolved. Are you still a subscriber? You can also cancel the service.
