Fedup101
The promotional periods for Gen5 on the normal Hughesnet website is meant for new customers only, existing customers that upgrade will have different promotions and prices.
That aside, the cheapest plan, 10GB, is $49.99 + Modem Lease + Taxes, and has been that way since launch. The 20GB plan regular price is $69.99, if you signed up for that in May, at best it would go to $49.99 + Modem Lease + Taxes for 12 months. Not sure how you figure your bill would only be $47 though. The 10GB plan also never had a promotional period. The 20GB plan did have a promotional period to get it for $49.99/m for 12 months, which it sounds like to me, you're still recieving, since you aren't paying $75~, nor ~$85
Base 10GB Plan or Old 20GB Promo Plan $49.99
Modem Lease: $15.00/month
Taxes: ??? (Varies for each area)
Total: $65 - $70 depending on the taxes during the promotional term.
Total: ~$85 at the end of the 20GB promotional term
Hughesnet isn't obligated to send a written notice once promotional offers expire either, they are promotional, and last only so long which you obviously knew about, so that clause has no effect here IMO, you are told X months on the call, and from what you have stated, you seem to still be paying the promotional price if you are on the 20GB plan.
If you are having issues with Netflix play back, you might want to make sure Netflix is set to Auto if possible, or turn the Video Data Saver option OFF, as this will cause buffering if you're trying to watch 720p or 1080p video.
"The promotional periods for Gen5 on the normal Hughesnet website is meant for new customers only, existing customers that upgrade will have different promotions and prices."
As you stated above. Well once again due to no fault of mine, one of your reps mislead me to believe this was a offer i was eligible for. when i was offered this promotion that was "meant for new customers" i agreed to those terms. Now you guys arent upholding your end of the deal and refuse to take any blame? Oh!! by offering me more discounts but in 3 months stuff gets switched up and i go throw all this nonsense AGAIN. Like i said prior,this is the SECOND time ive been overcharged and i have been with you guys since jan 18th 2017. and theres plenty of phone calls in between.
