Forum Discussion

Coastalsun's avatar
Coastalsun
New Poster
3 years ago

Early termination fee

I don't know why, but I was told by a rep to come to this place to report my issue with early termination fee.  If I were to start from the beginning and write about all the issues I've had, there wo...
Early Termination Fee
  • maratsade's avatar
    maratsade
    3 years ago

    Oh yes, this is totally for customers (residential accounts only, though), but my point is that if you started a case with the B.B.Bureau, the HughesNet reps here can't help you, unfortunately. They're a different department, and so your case is out of their hands and goes to the department that deals with reports through the Bureau.  Hopefully those folks will get on the case quickly and reach out to you. 

Coastalsun's avatar
Coastalsun
New Poster

I am waiting.  I only called them today because of their texts.  And he told me to report the termination fee ordeal here.  From what I can understand, this is for customers.  Don't know how that can help, but I did what he told me and I sure appreciate your support.:)

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

Oh yes, this is totally for customers (residential accounts only, though), but my point is that if you started a case with the B.B.Bureau, the HughesNet reps here can't help you, unfortunately. They're a different department, and so your case is out of their hands and goes to the department that deals with reports through the Bureau.  Hopefully those folks will get on the case quickly and reach out to you. 

  • Coastalsun's avatar
    Coastalsun
    New Poster
    3 years ago

    Hopefully so!  Now why do you think the person who I talked to on the phone said I needed to come here to try to resolve the early termination fee????  Guess it's par for the course.  They've hung up on me numerous times--hold the line and let me check on that--then the line goes dead.  One of them basically called me stupid.  And now sends me here to solve an issue I have with billing.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      Remember they have up to 30 days to contact you, so be prepared for that. 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      3 years ago

      Coastalsun 

       

      A tier one rep may not be aware of the process once a complaint has been filed with the triple B.

       

      As for the insult you received, there's no call for a rep to do that.  None.