Forum Discussion

Coastalsun's avatar
Coastalsun
New Poster
3 years ago

Early termination fee

I don't know why, but I was told by a rep to come to this place to report my issue with early termination fee.  If I were to start from the beginning and write about all the issues I've had, there wo...
Early Termination Fee
  • maratsade's avatar
    maratsade
    3 years ago

    Oh yes, this is totally for customers (residential accounts only, though), but my point is that if you started a case with the B.B.Bureau, the HughesNet reps here can't help you, unfortunately. They're a different department, and so your case is out of their hands and goes to the department that deals with reports through the Bureau.  Hopefully those folks will get on the case quickly and reach out to you. 

dbeard47's avatar
dbeard47
New Poster

Same day billing and drafting my checking account.  Auto Pay is forced upon you with a $5.00/month charge for paper billing.  If I have a question about a bill, it's too late because my account has already been drafted.  HughesNet punishes rural customers with rate hikes, plan changes, and awkward billing charges that adds to your bill.

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

HughesNet isn't punishing anyone, and you're not hog tied. Paper billing costs more to process, so you have to pay more. You can change the payment method by using a credit card, a debit card, or a checking account. Then you won't have to pay the surcharge.  Anyone who uses paper billing, rural or not, has to pay the surcharge. 

 

If you'd like the HughesNet reps to look into your billing situation, then start a new ticket by going to myAccount and Billing and clicking the blue button marked +Start a topic.  The reps on this site deal with one topic at a time, and to get an answer you will need to post separately from this thread.  You can also contact customer service reps via Twitter, Facebook, or through the toll free number.