Cancellation Policy : i got service the first of August, living in a small lake cabin until we could find a house to buy. Only recently I realized that I had a 2 year contract. Nothing was mentioned when I called and got the info from customer service. I have read the comments about this issue. Evidently it is an accepted process NOT to tell the new customer about the contract prior to getting service. Once the service is installed, then they have you! I would have never agreed to a 2 year contract. So what are my options now? There is no signed contract, only information after the install. Unlike a lot on this site I have no complaint about the service. I need to discuss the early cancellation fee with someone. Thanks

jghsilo,Your options at this point areA) Request a sales call review to see what was or was not stated during your sales call, if found in your favor, Hughes will typically fully waive the ETF.B) Request a move order which will cost nothing if you haven't previously moved with the system.If you select choice A, please provide a case number, or the serial number from the back of your modem, and PLEASE do not post your SAN/DSS. Also, please be aware, with the weather that hit the North East (Where Hughes HQ is located) that retrieving and reviewing your sales call may take awhile.If you do cancel, please remember that you must return both the modem, and the transmitter located on the arm of the satellite.

I talked to a manager a few minutes ago and I asked if they could have the conversation reviewed and he refused! Said I had to pay it if I terminated early. Who do I call? If I terminate where do I return the equipment?

jghsilo,The forum moderators here, Katie, Chris, Amanda, and Liz are corporate employees, they work under ECC (Executive Customer Care) which is the highest level. So only they will really be able to have your sales call reviewed, phone support doesn't have the capacity, or capability to request sales calls.But, as I stated earlier, they will need either a recent case number, or the modem serial number, in the event that they can't locate your account by the account information you are using to post here.If found that you was lied to, or found that they didn't provide information about a two year contract, they will give you a case number on here, to reference for an ETF-free cancellation most of the time.

Ok how do I get the information they need to them? I wrote everything down they said when I ordered even the order number. Thanks for your help!!

...look on the back of the modem for a white sticker (may be on the bottom), it will say Model: HT1100 P/N: xxxxxxx-xxxx, then there will be a barcode, and beside that it will say S/N xx xxxxxxxxxx xx Type that S/N and post it on here.

Early Termination Fee | Hughesnet Community

C0RR0SIVE
Associate Professor
9 years ago
jghsilo,

Your options at this point are
A) Request a sales call review to see what was or was not stated during your sales call, if found in your favor, Hughes will typically fully waive the ETF.
B) Request a move order which will cost nothing if you haven't previously moved with the system.

If you select choice A, please provide a case number, or the serial number from the back of your modem, and PLEASE do not post your SAN/DSS. Also, please be aware, with the weather that hit the North East (Where Hughes HQ is located) that retrieving and reviewing your sales call may take awhile.

If you do cancel, please remember that you must return both the modem, and the transmitter located on the arm of the satellite.
jghsilo
New Member
9 years ago
I talked to a manager a few minutes ago and I asked if they could have the conversation reviewed and he refused! Said I had to pay it if I terminated early. Who do I call? If I terminate where do I return the equipment?
C0RR0SIVE
Associate Professor
9 years ago
jghsilo,

The forum moderators here, Katie, Chris, Amanda, and Liz are corporate employees, they work under ECC (Executive Customer Care) which is the highest level. So only they will really be able to have your sales call reviewed, phone support doesn't have the capacity, or capability to request sales calls.

But, as I stated earlier, they will need either a recent case number, or the modem serial number, in the event that they can't locate your account by the account information you are using to post here.

If found that you was lied to, or found that they didn't provide information about a two year contract, they will give you a case number on here, to reference for an ETF-free cancellation most of the time.
jghsilo
New Member
9 years ago
Ok how do I get the information they need to them? I wrote everything down they said when I ordered even the order number. Thanks for your help!!
C0RR0SIVE
Associate Professor
9 years ago
...look on the back of the modem for a white sticker (may be on the bottom), it will say Model: HT1100 P/N: xxxxxxx-xxxx, then there will be a barcode, and beside that it will say S/N xx xxxxxxxxxx xx Type that S/N and post it on here.
jghsilo
New Member
9 years ago
S/N B3 0010425094 A 6
C0RR0SIVE
Associate Professor
9 years ago
Just a small courtesy *bump* >.>
Chris11
Alum
9 years ago
Hi jghsilo,

Thanks for posting with your serial number. I was able to pull up your account and have already put in a request to have your sales call reviewed. Once I have more information I will let you know.

Thank you,
Chris
Doran Hoffman
New Member
9 years ago
Chris I will have you my serial number as soon as I get home. I am having the exact same issue.
C0RR0SIVE
Associate Professor
9 years ago
Doran, please create a new thread to focus on your specific issues.