Hi Triana,
I see it's your first post here, so welcome to the community! I'm very sorry to hear about your situation. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi Triana,
I see it's your first post here, so welcome to the community! I'm very sorry to hear about your situation. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
I am so glad that I reached out to the community forum as the moderators/service on here is exceptional. Granted, I had very polite service when dealing with the service technicians regarding my slow service (although it did remain slow). I mainly had an issue with the "customer service" phone line representatives who act as if they have no power to help (maybe they don't, won't, or can't I'm not sure). In this sense I feel they cannot help much, however, the moderator who replied to my issue, Liz, was beyond accomodating and I appreciate her help.
We're glad you found the community, Triana. I'm glad to have helped and appreciate your comments, they mean a lot. I've replied to your PM, if you have further concerns, feel free to reach out to me again.
