Forum Discussion

E_Rosenberg's avatar
E_Rosenberg
New Member
5 years ago

Equipment Return

I literally spoke to a customer service person a couple of hours ago about cancelling my service. He told me about the box being sent for the equipment return. I specifically asked if someone would ne...
Unreturned Equipment Fee
  • maratsade's avatar
    maratsade
    5 years ago

    After cancellation, you will need to return your HughesNet modem, power supply, and radio (this needs to be removed from the dish) in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).  The dish doesn't need to be returned. 

     

    You can remove the radio yourself, ask a neighbour or friend to do it for you, hire someone to do it, or pay a service fee if you want HN to do it. 

     

     

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

After cancellation, you will need to return your HughesNet modem, power supply, and radio (this needs to be removed from the dish) in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).  The dish doesn't need to be returned. 

 

You can remove the radio yourself, ask a neighbour or friend to do it for you, hire someone to do it, or pay a service fee if you want HN to do it. 

 

 

  • loriwood6's avatar
    loriwood6
    New Poster
    5 years ago

    Oh god...where is this radio located and can anyone provide a picture of what it looks like?  UGH

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

       

      It's the thing at the end of the arm.   EDIT: and the arm is the thing that extends from the dish itself.