Forum Discussion

PineyRose's avatar
PineyRose
Freshman
6 months ago

Equipment return

My service will cancel on June 17. They said they will send a return box but only mention the modem, power supply, and radio. I also have the Fusion multipath and power supply plus the antenna. Will ...
return box
  • maratsade's avatar
    maratsade
    6 months ago

    They know what equipment you have, and either the box will be big enough or they will send more than one.  If there's an error, give them a call. 

PineyRose's avatar
PineyRose
Freshman

Thanks! It's all going back even if I have to pay for part of it. I hope they send a box big enough and save me the expense.

maratsade's avatar
maratsade
Distinguished Professor IV
6 months ago

Actually, don't do that (pay for it, I mean).  They send the box/boxes with labels that contain information to tie the return to your account. If they get a random box with stuff, it might not get processed and it will be much more complicated for you to get the return acknowledged.