ETF Cost Question

Ryan11433,

Thank you for reaching out! I was informing Nan3 that their account will be deleted upon their service being terminated. If you'd like more information on our move program, I'd strongly recommend reaching out to us at 1-866-347-3292!

Thanks,

Remy

Ryan11433 

n/c means "no content".  

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Ryan11433 wrote:

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GabeU wrote:

Ryan11433 

 

If you do end up wanting HughesNet at your new location, they do offer a moving service, where you take just the modem and power pack with you and they install a dish at the new location.  

 

https://www.hughesnet.com/moving

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ok if I do that way is ETF waived and what do I do with radio transmitter?

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I don't believe any ETF would apply as part of the moving thing is agreeing to a new 24 month commitment.  You'd leave the radio in place on the dish assembly.

You can read about how it works here: https://legal.hughesnet.com/RelocationProgram.cfm

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Nan3 wrote:

We went through this the last time. How can I delete my account in the community. I have canceled my HN

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I look further see Solved: Re: Other community members emails - HughesNet Community - 133269

why are you involved?

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Remy wrote:

Nan3,

 

Thank you for reaching out! Your service remains active until the end of your billing cycle, on 11/3. Following this, the account will automatically close.

 

Thanks,

Remy

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I hope you didn't make a mistake because I'm the thread starter in this topic and my sateilite got down temporary as theres a tornado watch going on... I'm still staying and I didn't know Hughesnet has a program for changing location. Comcast didn't have service in this area but Hughesnet is better because it is a sateilite provider than Comcast landline provider. Nan3 was a different person having a issue with Gabe...

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Remy wrote:

Ryan11433,

 

Thank you for reaching out! I was informing Nan3 that their account will be deleted upon their service being terminated. If you'd like more information on our move program, I'd strongly recommend reaching out to us at 1-866-347-3292!

 

Thanks,

Remy

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Thanks for that info. I will have my father to phone you about this when we are moving because I can't phone you myself. I can't is because I'm hard of hearing that I will not be able to understand on what you are saying. 

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Ryan11433 wrote:

Hmm it looks like I need it returned as I discovered Charged for not returning a radio transmitter - HughesNet Community - 19589 topic? I didn't want the same story that the person have went through but I have not moved yet.

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That's when cancelling the service.  Moving is different.

If/when you set the move up, they'll give instructions.  Liz or another rep can verify that you don't need to do anything with the radio when moving your service.  

Edit:  You can also see in this info concerning relocation that there's no mention of needing to return the radio.

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Ryan11433 wrote:

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GabeU wrote:

Ryan11433 

 

If you do end up wanting HughesNet at your new location, they do offer a moving service, where you take just the modem and power pack with you and they install a dish at the new location.  

 

https://www.hughesnet.com/moving

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Well I have thought something Hughesnet is only recommended in rural areas...

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The primary reason for that recommendation is just that ground based alternatives, like cable, fiber or even cell tower based, don't tend to be available in rural areas, or at least not in a very reliable way when speaking of cell based.  Satellite internet is, more or less, an internet of last resort.  It's the one that you can still get when there are no other options.  It's about availability.  HughesNet will work anywhere there's an unobstructed view to the satellite in the southern sky, whether that's in the middle of nowhere or a densely populated neighborhood of a big city.  

With all of this said, my recommendation would be to look into ground based service if it's available at the new location.  If it's not, HughesNet always is.

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GabeU wrote:

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Ryan11433 wrote:

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GabeU wrote:

Ryan11433 

 

If you do end up wanting HughesNet at your new location, they do offer a moving service, where you take just the modem and power pack with you and they install a dish at the new location.  

 

https://www.hughesnet.com/moving

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Well I have thought something Hughesnet is only recommended in rural areas...

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The primary reason for that recommendation is just that ground based alternatives, like cable, fiber or even cell tower based, don't tend to be available in rural areas, or at least not in a very reliable way when speaking of cell based.  Satellite internet is, more or less, an internet of last resort.  It's the one that you can still get when there are no other options.  It's about availability.  HughesNet will work anywhere there's an unobstructed view to the satellite in the southern sky, whether that's in the middle of nowhere or a densely populated neighborhood of a big city.  

 

With all of this said, my recommendation would be to look into ground based service if it's available at the new location.  If it's not, HughesNet always is.

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it is werid about this because before I moved to here back in June 2019 Comcast lookup did say it is available here but it really is not that I have learned after moving to here. That is why I choose Hughesnet and do not believe with what I look up on Internet.