Forum Discussion
False sales claim
When we called and signed up for hughsnet (about 10 months ago), we were told by the salesman that our speeds (even without data) should be 3 mbs or higher. On top of that he never told us of t...
It's unlikely that your sales call is still available for review, as they're usually only available for a few months, and due to that it's unlikely that you'd be able to cancel without an Early Termination Fee, but a rep will be able to tell you for sure.
The reps are on M-F from approximately 8AM to 5PM EST, but it can take them a day or two to reply.
I don't know that the reps, unless specifically asked, are required to divulge exactly why Xbox Live, or other online gaming systems, won't work with HughesNet, but only that they won't. I could be wrong, though.
Thanks for your reply. As for the "xbox live", we were told that it, in particular, wouldn't work and not gamming in general. The sales representative did tell us about the data cap but said it would be "at least 3 mbs after data was used up". I believe the sales agent didn't explain that there was a ping issue, I even recall him saying "the service will be great for streaming, GAMING, and web surfing". When he said, "xbox live wouldn't work" he portrayed it as an isolated issue. I hope HughesNet can see the misinformation and understand that if we decide to cancel the "ETF" should rightfully be waived based on the false sale claims.
