Forum Discussion
First month bill overcharge - lease instant savings not credited
When I signed up for HughesNet, I received an order summary showing my Monthly Fees and Credits and the One-time Fees and Credits. The One-time Fees and Credits shows the following two line items: ...
Thank you for posting and welcome to the community. I am sorry to hear you believe you were lied to in this situation. Please private message me the phone number associated with your account and I will begin looking into this.
-Damian
- Hi Damian, I PMed you as requested. I also included another issue I am having with incredibly slow streaming/download speeds (throttling between 600 Kbps to 1.5 Mbps).
Please let me know if I need to start a new thread about this.
Thank you.
dgarson561 wrote:
I am having with incredibly slow streaming/download speeds (throttling between 600 Kbps to 1.5 Mbps).For streaming, you may need to turn off, or pause, the Video Data Saver. This is especially the case if the streaming is in HD.
- Thanks GabeU. I was really just giving a brief synopsis to Damian to see if I needed to start a new thread.
Here's the problem in full:
Our download/streaming speeds are at most 1.5 Mbps. We are nowhere near maxing out our data limits, yet we try to watch something On Demand via Dish (which is directly connected via Ethernet) and it buffers anywhere between 600 Kbps to 1.2 Mbps. Speedtest.net verifies the same download speed as the HughesNet app - around 25.5 Mbps on average. As someone who works from home, this is really affecting my ability to download necessary files, and it happens no matter the time of day (off-peak or peak). Turning Video Data Saver on or off does not make a difference in streaming or download speed. For various reasons I need for this streaming issue to be fixed ASAP.
