Forum Discussion
FRAUD - billed for termination fee with no notice after MONTHS of complaining!!
I have been complaining to HughesNet ever since I first signed on, in November 2016. Every month I have had issues and called to complain. I was told when I signed up that the service I was getting w...
Hello Mary,
Welcome to the community and thank you for posting. We can certainly investigate further for you. I'll post back once I have any updates or additional questions.
Your cooperation, patience, and understanding are much appreciated.
Good morning Mary,
Thank you so much for your patience. After reviewing your case notes it appears that your account has already been credited back for the ETF, and the account balance reflects this.
Currently your account is terminated, if you wish to reactivate your service, please let me know. Otherwise, please ensure you return the HughesNet equipment once you receive the lease return kit to avoid the Unreturned Equipment Fees. Here's an illustrated guide to returning the equipment: http://customer.kb.hughesnet.com/Documents/1039586-0001v2_b.pdf
Feel free to post back if you have additional concerns.
Yes, they credited me when they realized I was not going away. Especially when I produced proof that I had been lied to. I am delighted to no longer be using HughesNet. Have a great day.
Thank you, enjoy the weekend, Mary.
