Free At Last!
So happy I made through my contract, the $400 in tech visits, and all the bull! Just canceled my service! Yay! Now i'm free to get truly unlimited wireless internet with no hidden fees, or equipment t...
Forum Discussion
That's just it, sgoshe, you're right. I was driven away by the messed up customer service system HN has and the nickel and diming that goes on. When they wanted to charge me 150 to come troubleshoot their equipment that was the end for me.
I had all forms of internet service and was fine with HN until the above became a constant in my life. I almost rather my internet not work than have to make that call. Obviously I switched to something else and no matter the weather or the clouds in the sky the unit has worked each and every time.
If only HN would model its CS after DirecTV, which I have had since 94, HN would find itself retaining customers. Not driving them away.
I had all forms of internet service and was fine with HN until the above became a constant in my life. I almost rather my internet not work than have to make that call. Obviously I switched to something else and no matter the weather or the clouds in the sky the unit has worked each and every time.
If only HN would model its CS after DirecTV, which I have had since 94, HN would find itself retaining customers. Not driving them away.
