I have tried and tried contacting your "customer service" through emails and phone calls. The emails never address my issues and when I call for help I get someone in the Philipines who can barely speak English and is NEVER any help. I have also tried online chat and it NEVER works.
I am OVER it and about to cancel my service and look for a new one.
CAN ANYONE HELP ME??????
They will charge you $400 to cancel service. I want to cancel mine also.
This is a support community, so you've come to the right place.
What is the issue you're experiencing and with which you need help?
I have been over charged $20 one month, it shows me using data even when my computer is shut down and I am out of the country, my service is in and out all the time....satellite, I can understand that, but when it's clear, sunny and no wind?
the service is VERY slow, so bad that I can't tell when my monthy allowence has been used up.....no difference
I was also told by email that I would get a call back to help me out, but NOTHING. I was also told they would give me a better deal, but when I called customer support all they offered was to upgrade me, charge me more money and sign another two year contract
I pay $71.00 a month now and when I checked the same service option they only charge $49.00?????
I have NEVER got a good answer, or help from anyone......my case number is 113455227
Hello Graftonj101, your patience and understanding are much appreciated. After reviewing your account, I was able to determine the differences in your billing. For security reasons, I would like to continue this conversation in private. Please private message me through the community, and I will gladly help explain the bill and your speeds in more detail.
