FRUSTRATED with customer service
I have tried and tried contacting your "customer service" through emails and phone calls. The emails never address my issues and when I call for help I get someone in the Philipines who can barely sp...
Forum Discussion
I have been over charged $20 one month, it shows me using data even when my computer is shut down and I am out of the country, my service is in and out all the time....satellite, I can understand that, but when it's clear, sunny and no wind?
the service is VERY slow, so bad that I can't tell when my monthy allowence has been used up.....no difference
I was also told by email that I would get a call back to help me out, but NOTHING. I was also told they would give me a better deal, but when I called customer support all they offered was to upgrade me, charge me more money and sign another two year contract
I pay $71.00 a month now and when I checked the same service option they only charge $49.00?????
I have NEVER got a good answer, or help from anyone......my case number is 113455227
Hello Graftonj101, your patience and understanding are much appreciated. After reviewing your account, I was able to determine the differences in your billing. For security reasons, I would like to continue this conversation in private. Please private message me through the community, and I will gladly help explain the bill and your speeds in more detail.
Thank you Hal, I have sent you a PM
Hal, Can I PLEASE get a responce from you? I sent a PM over a week ago and nothing
I have the same exact problems. And I get the same old lines they are giving you. Every time I call they say the same things over. I almost have it memorized. worst service I have ever had
If it's the worst service you've ever had, why don't you go with someone else? It's a free country. You could also try to learn to live with the limitations of satellite internet.
