Forum Discussion

guppypond's avatar
guppypond
Sophomore
9 years ago
Solved

Gen5 install this weekend?

Hello Community Support (and @Liz )   I am ready to convert Hughesnet service at our shared vacation home to Gen-5.   (I have been a customer for 6 years, still on a very slow and limiting HN9000...
  • Freddie's avatar
    Freddie
    9 years ago

    Hi guppypond,

     

    There is a local dealer that services your area called Satellite Daddy.  Their phone number is 866-808-1059.  Press 1 for sales.  Give them your account number, and they will create an upgrade order for you, and then come install your new system.  Currently, they have availability on Friday afternoon.

guppypond's avatar
guppypond
Sophomore
9 years ago

Thank you Liz.   I was on the phone with someone for a long time yesterday and none of the scheduling options provided would work.   And my next availability was not able to be scheduled yet beause it was too far in the future.   So we ended the call without making any changes.   I am also concerned about processing the upgrade, scheduling an installation that I know I can't keep, and having my existing service somehow disabled.   My hope in posting here was that someone may know of a available Gen-5 installation opening on the dates I provided and we could work out a plan to get this done.

 

One question I have is that the promotions have an advertised end date of 6/30.   If it is scheduled before 6/30 does the promotional pricing apply, or does installation need to be completed by 6/30?

Liz's avatar
Liz
Moderator
9 years ago

You're welcome. It's fine to process the upgrade, as I mentioned in my previous post, the dealer will still reach out to you to confirm the appointment, at that point you can explain your situation. Plus, once we have that work order in our system, I can have our installations group put hold on your installation pending your availability.

 

The installation doesn't need to be completed by the promo end date, just the upgrade order.

 

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Ooh, I see Freddie just replied, I highly suggest going with his recommendation. :)

     

    • guppypond's avatar
      guppypond
      Sophomore
      9 years ago

      Thank you Freddie & Liz.   I was able to call per Freddie's recommendation and they were able to process the order and schedule an appointment that works for all of us.   Amanda was actually expecting my call :-)    Thank you for your help!   Much appreciated!    -Scott

      • Liz's avatar
        Liz
        Moderator
        9 years ago

        Sweet! Thanks for letting us know, Scott! Please don't hesitate to drop by the community if you have additional concerns, we're here to help!