Forum Discussion
GETTING YOUR DISH OFF MY ROOF
We canceled our service and was told we would get a box to package everything back up in and we have not received it as of yet. Also we were told that we had to climb up on our roof to take the dish down to send it back. My husband and I are both disabled and not able to climb on the roof. Now when this dish was installed the young guy who put it up there put it in a very precarious place, we don't want to ask someone else to take it down due to risk of them falling off our roof. We were told by Hughes net they would charge us something like $125, to come out and take it down. That is INSANE, your person put it there, I think you do this to TAKE ADVANTAGE OF YOUR CUSTOMERS.
- Thanks I saved the link to my computer so I will be able to find it easier
- Well LIz, I have been up since 7:30 this morning so that I would not miss the tech coming out. It is now 11:47 (our time) and no one has shown up yet.
- Alice
I can tell you that Liz was not pulling your chain when she told you she had arranged to have the tech out there between 8 & 11. Liz is good about taking care of things like this. Either the tech has been delayed or he blew you and Liz off. I hope he is just delayed, but understand that Liz can only set the appointment, she has no way to control the tech's actions.
Besides, she would never lie to a Cubs fan, I would scold her... LOL
I'm sure Liz will check on what happened and get back to you. Sorry to hear about all the inconvenience. - well Mordacious that coming from an "apparent" railroader lol idk if I should believe you or not. lmao my husband was also a railroader
- Not just a former railroader, I worked for the SOO Line in Schiller Park, IL, but also a Cubs fan... born and raised in the Chicago area. Retired to NC
I've seen Liz and the other Reps here take care of customers and they do a very good job. With one hand on the Cubs emblem and the other on the whistle cord I can swear that Liz did the best she could for you.
If I were still in the area I would come and take that down for you myself. - my husband is also a Chicago native born and raised, and retired from 40 yrs of railroad.
- Hi Alice,
I do apologize for this inconvenience, I know your time is important. I don't know what happened, but the dispatch did not appear in our system. Fortunately, this gives us the opportunity to give our tech specific instructions, with regards to your case, from our installation group here at corporate. After I escalated your concern about roof damage, the installation group suggested that the tech also de-install the tri-mast on your roof and re-caulk the existing holes, at no cost to you. I've requested that they set up a new dispatch with their specific instructions to the tech. Once I have the appointment time, I will let you know.
Thank you,
Liz - Thanks Liz I appreciate it
- OK, our install group created a service order for the de-install, and the dealer will reach out to you to schedule the appointment. Please let us know how it goes.
-Liz - Thank yo Liz he stopped on his way home and is taking care of it as I am typing this
