H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite...
Forum Discussion
Are you a business or residential account holder? EDIT: It seems you may be a business account holder, since you mention your business. This community is for residential customers only, unfortunately. Business account holders need to contact 800.347.3272, which you may have already done.
Business I have talked to everyone along with multiple "managers" This is 100% truthful and not over exaggerated
Yeah, I thought you probably would've called the toll-free number already. Sadly, the reps on this site have limited capabilities when it comes to business accounts; otherwise they might have been able to help. According to the subscriber agreement for business accounts, dispute resolution is via binding arbitration. The document explains the procedure to follow.
I have done this.
Of course I have already done this. I need help. Dont say im not allowed here. Its the same thing.
Now you are deleting and editing your first comment so it looks like im talking to myself here? I NEED SOMEONE THAT CAN HELP ME
I edited my post because I needed to add information. I didn't delete anything. Also, I never said you were not allowed here; I said that the reps here have little access to business accounts and that this community is for residential account holders. Your best bet, since you have a grievance with the company, is to follow the grievance procedure listed in the subscriber agreement.
ktautomotive wrote:Now you are deleting and editing your first comment so it looks like im talking to myself here? I NEED SOMEONE THAT CAN HELP ME
While the reps here have been able to help business account holders with generally basic, non account specific things from time to time, this is assuredly not one of them. I would read through the Subscriber Agreement for Business Plans, which you can find here, and then follow the procedure laid out in that agreement. I really do feel for you, as it sounds like your service is all but unusable, but you're going to have to deal with the business account department for this issue.
The business department is not helping so I am doing whatever I can possible to gain some attention from someone that can do anything about my service agreement.
I have followed the subscriber agreement. It says I cant get out of the agreement unless you guys have done everything in your power to fix it. That has been exhausted.
I am residential
