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JeremyZBC's avatar
JeremyZBC
New Member
7 years ago

HAVE NOT RECEIVED CANCELLATION/RETURN KIT

Hello - I canceled my service over a week ago. I was told that I would receive an email with instructions and a return kit. I realize my cancellation is not effective until the close of the billing c...
Liz's avatar
Liz
Moderator
7 years ago
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Good morning Jeremy,

 

  I see it's your first post here, so welcome to the community! I pulled up your account and I see you have a SME account. I have limited capabilities regarding SME accounts since the community is geared towards residential subscribers. I'll send your concern over to our enterprise department. In the meantime, you can try calling the business support line to see if they can expedite the return kit to you: 800.347.3272.

 

 

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KIT","id":"message:102552","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:68831"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:102552"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:102552"},"body@stripHtml({\"truncateLength\":200})":" Hello - I canceled my service over a week ago. I was told that I would receive an email with instructions and a return kit. I realize my cancellation is not effective until the close of the billing c...","body@stringLength":"392","rawBody":"

Hello - I canceled my service over a week ago. I was told that I would receive an email with instructions and a return kit. I realize my cancellation is not effective until the close of the billing cycle, but I will be out of town at that time. I need the instructions and the return kit mailed to me immediately. 

 

Please advise. 

 

Jeremy

","kudosSumWeight":0,"postTime":"2018-07-23T10:48:38.840-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:102552_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1638},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello - I canceled my service over a week ago. I was told that I would receive an email with instructions and a return kit. I realize my cancellation is not effective until the close of the billing cycle, but I will be out of town at that time. I need the instructions and the return kit mailed to me immediately. 

 

Please advise. 

 

Jeremy

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Good morning Jeremy,

\n\n

 

\n\n

  I see it's your first post here, so welcome to the community! I pulled up your account and I see you have a SME account. I have limited capabilities regarding SME accounts since the community is geared towards residential subscribers. I'll send your concern over to our enterprise department. In the meantime, you can try calling the business support line to see if they can expedite the return kit to you: 800.347.3272.

\n\n

 

\n\n

 

","body@stringLength":"513","rawBody":"

Good morning Jeremy,

\n\n

 

\n\n

  I see it's your first post here, so welcome to the community! I pulled up your account and I see you have a SME account. I have limited capabilities regarding SME accounts since the community is geared towards residential subscribers. I'll send your concern over to our enterprise department. In the meantime, you can try calling the business support line to see if they can expedite the return kit to you: 800.347.3272.

\n\n

 

\n\n

 

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