Hidden Fees & Charges:

Hello cokerfam55,

Thank you for waiting. I understand you'd prefer to speak to someone in person, but we do not offer this since we don't actually have physical office locations with customer support outside of the HQ.

I received your sales call and listened to it this morning. During the call the sales agent does tell you that we will need to run a credit check to proceed and asks that you confirm your address. There was no objection made to the credit check. 

In regards to your bill (January 10 - Feb 10) in the amount of $14.83, this was a prorated charge for the first month of service and taxes.  Since HughesNet uses 'forward billing' (we bill you for the month coming up, not what has passed) the bill for Feb 10 - March 10 included a $7.95 charge for Express Repair, our quick dispatch technician service. This came up in the conversation after the sales agent went over the features of our Voice service and the agent does state that the first month is free but you can cancel anytime. I believe she should have been more proactive in confirming that it was OK with you to add that on before proceeding, but that did not happen. I can remove the Express Repair service from your account and credit back the $7.95 to your account. 

Without Express Repair, your bill will be as follows:

Service Plan: $69.99

Equipment Lease: $14.99

Promotional discounts for 12 months starting January 10th, 2019 = 25.00

This brings you to $59.98/mo for your first year (not including taxes) and is the same amount as quoted on the sales call, including the promotional pricing time frame. I'd be happy to help with any further questions or concerns you might have.

Thanks,

Amanda