Forum Discussion

catsfan15's avatar
catsfan15
New Poster
6 years ago

Horrible Internet; Unhelpful Customer Service

Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced!  It's completely unusable for anything other than checking your em...
Early Termination Fee
Cloynd's avatar
Cloynd
Freshman
6 years ago
I have already tried that, and they refuse to do it! That's why when I got a call back being told we can get disconnected for free due to the sales rep misinformation I got excited. Only to get a call back with completely different information. So I call to get them to listen to the recordings or at least let me have them, but they refuse again unless I have a Judges order. So what would you do in this situation? I stayed calm respectful until pushed to not let them toy me around anymore. The call back guy who said new information is the one who told me to post complaints on community page, and hope that the head brass would finally look bbn into my complaints. I was respectful, calm, and considerate to every person until they tried to throw me around in circles.
Jay's avatar
Jay
Moderator
6 years ago

Hello Cloynd,

 

Thank you for reaching out and voicing your concerns. As the other community members have already stated, this is a support community and everyone here is willing to assist you with your issues. Just be mindful of other members and what you are posting.

 

Please reply to my private message with the requested information and a detailed explaination of your concerns so I can better assist you.

 

-Jay

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Internet; Unhelpful Customer Service","id":"message:118509","revisionNum":1,"repliesCount":20,"author":{"__ref":"User:user:96874"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:118509"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118509"},"body@stripHtml({\"truncateLength\":200})":" Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced!  It's completely unusable for anything other than checking your em...","body@stringLength":"457","rawBody":"

Had service installed a week and a half ago, and this is by far the sorriest excuse for internet service that I've ever experienced!  It's completely unusable for anything other than checking your email.  Customer service doesn't care, they just want to make sure you know about the Early Termination Fee.  Will definitely be telling EVERYONE I know to AVOID THIS SERVICE!!! I refuse to pay for something that doesn't work.  

","kudosSumWeight":2,"postTime":"2020-01-16T14:38:45.260-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118509_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9116},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:118509":{"__typename":"Conversation","id":"conversation:118509","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118509"},"lastPostingActivityTime":"2020-01-24T11:55:05.222-05:00","lastPostTime":"2020-01-24T11:55:05.222-05:00","unreadReplyCount":20,"isSubscribed":false},"ModerationData:moderation_data:118509":{"__typename":"ModerationData","id":"moderation_data:118509","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118509_1":{"__typename":"Revision","id":"revision:118509_1","lastEditTime":"2020-01-16T14:38:45.260-05:00"},"ForumReplyMessage:message:118873":{"__typename":"ForumReplyMessage","id":"message:118873","conversation":{"__ref":"Conversation:conversation:118509"},"author":{"__ref":"User:user:68632"},"revisionNum":1,"uid":118873,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Horrible Internet; Unhelpful Customer Service","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118873"},"parent":{"__ref":"ForumReplyMessage:message:118867"},"body":"

Hello Cloynd,

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Thank you for reaching out and voicing your concerns. As the other community members have already stated, this is a support community and everyone here is willing to assist you with your issues. Just be mindful of other members and what you are posting.

\n

 

\n

Please reply to my private message with the requested information and a detailed explaination of your concerns so I can better assist you.

\n

 

\n

-Jay

","body@stringLength":"486","rawBody":"

Hello Cloynd,

\n

 

\n

Thank you for reaching out and voicing your concerns. As the other community members have already stated, this is a support community and everyone here is willing to assist you with your issues. Just be mindful of other members and what you are posting.

\n

 

\n

Please reply to my private message with the requested information and a detailed explaination of your concerns so I can better assist you.

\n

 

\n

-Jay

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