Forum Discussion
How to CANCEL: Bill increase, incredibly slow speeds (less than 10mbps download, 1 mbps upload)
The only way you can cancel your service is by phone. You need to call 866-347-3292 to do so. You'll likely have better luck getting through early in the morning or later in the evening, as the HughesNet reps are very busy with calls right now. If you don't have much luck getting through with that number, try 877-329-1403, which is an alternate.
Shortly after your service is terminated, HughesNet will send an equipment return kit so that you can send back the modem, the power pack for the modem and the radio from the dish assembly.
Please keep in mind that without adequate troubleshooting, any applicable Early Termination Fee will be valid.
Regarding your speed, 10Mbps down and 1Mbps up isn't all that slow. It's not at advertised speeds, but it's not that bad, especially considering the load the system is currently under. If you're not able to do even basic online activities, speed is likely not the problem, as that speed is adequate for most basic activities. With this said, when you reached out nearly two years ago for speed issues you never replied to my testing instructions, which was the first step required in the troubleshooting process.
- So, I just did another speed test at 7:16AM. 2.65 Download, 1.62 Upload. I am using my ATT phone now for almost all necessary internet work. And full disclosure, we are both senior citizens and Immunocompromised due to cancer treatment and a blood clotting problem. Any essential items, like food, we need to order online for delivery/pickup. This is a real situation. We are coming from a large metropolitan area with a realistic, usable internet connection. We recognize the limitations of Hughesnet satellite but this current/new inaccessibility is NOT acceptable. It is clear that the slowdown is due to changes in access for individual subscribers who do not fit your new criteria. We understand but do not feel we need to financially support someone else's online business by paying high/excessive fees for a connection we can not use. I will try to reach someone via telephone and certainly hope the response is better than the chat option. Good grief!
- Omg!! How rude!! I want to cancel also! I have only had HughesNet for 40 days and already HATE it!! We use all the high speed data for the month in four days! And the lower speed won’t even stream one Netflix movie! This is ridiculous! I’ve already bought two tokens also and they’re gone! HughesNet sux so bad!! I am really thinking it’s a scam! Like you get the service, pay ridiculous amounts of money because on top of your bill, you’re gonna have to buy tokens! And then when u get completely fed up you gotta pay an additional 400 to terminate the contract!! Smh...
LegoMyMego wrote:
We use all the high speed data for the month in four days! And the lower speed won’t even stream one Netflix movie! This is ridiculous! I’ve already bought two tokens also and they’re gone! HughesNet sux so bad!! I am really thinking it’s a scam!How quickly you use your data is under your control, whether you're actively using the data or one or more of your devices is using it without you being aware of it, and you exhausting that data in four days is not HughesNet's fault.
As well, buying Data Tokens is your choice, not HugesNet's.
It may be of benefit to read through the information available here.
