Forum Discussion

cybo54's avatar
cybo54
Junior
4 years ago

HT1100 Upgrade To Gen5 Questions

Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade?

We're currently on the Gen4 10GB daytime per month plan, and would like the Gen5 similar priced equivalent (20GB plan).

 

We've been customer for 13+ years, and was also curious if the monthly price could remain same as now $59, for the expected new 2 year contract?

Due to still using HT1000 and being a loyal long time customer, instead of jumping up to $69 in 6 months, we're hoping this may be possible.

Gen4 Upgrade Gen5
  • Liz's avatar
    Liz
    4 years ago

    Good morning cybo54,

     

    Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.

     

    Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.

     

    Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    -Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning cybo54,

     

    Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.

     

    Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.

     

    Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    -Liz

    • cybo54's avatar
      cybo54
      Junior
      4 years ago

      Liz - Thank you for the reply! 

      I think we own the HT1100 modem, or at least do not pay any lease fees for this, would there be lease fees on the HT2000w if sent for free? 

      For the HT2000w, would a new dish install be required too? 

       

      If we can stay on HT1100 is a truck roll required, or is that a requirement no matter what due to needing a dish realignment even on HT1100?

      The main reason we wanted to stick with the HT1100 was to avoid truck roll costs, but now that I asked above I guess that may be required even if we stayed on HT1100 :(

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Hi cybo54,

         

        Since you're a purchase customer, there would be no lease fees for your HT2000w.

         

        Only Gen 3 or other legacy customers would require a truck roll if they upgrade to Gen 5. I've sent you a follow up PM as well.

         

        -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    They send you a new modem for Gen 5; I don't think you can use the old modem with Gen 5, but I could be wrong.  As for editing, you can still do so. Just click the 3 vertical dots on the right hand side of the post area and click "Edit."  The HN reps on this site will be able to answer your other questions. 

    • cybo54's avatar
      cybo54
      Junior
      4 years ago

      Back when we moved to Gen4, 2016 or 2017 I think, Amanda or Liz said we could use HT1100 for Gen5 later.

      Now, that way may be "fake Gen5", and maybe not so fast, I can't remember how it was explained, but our main goal here is 20GB daytime a month instead the 10GB we have now.

      Hopefully this is still possible as I know it will keep our end costs down that way

       

      Thank you for the info on editing. I would have seen that, but until you mentioned it was not there, I now see it's blocked by "uBlock Origin" I didn't see until I turned that off.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        4 years ago

        cybo54 

         

        Upgrading to Gen5 would require the usage of the HT2000W modem.  Depending on the age/type of dish you have, it may require a tech visit to complete the upgrade, even if it's only to reverse the polarity of the "eye", but whether that or any dish adjustment would be needed only a rep can say.  

         

        I had the same type of problem when I was trying uBlock Origin out for a few months a year or so ago.  Everything was fine, then all of a sudden a bunch of options were missing, including the option to edit posts.  It took a bit to figure it out, but once I did I went back to Adblock Plus, which is what I had gone to uBlock Origin from.

  • cybo54's avatar
    cybo54
    Junior
    4 years ago
    We can't edit posts anymore??? If not, apologies for above formatting w/ everything squished together, it was not that way when I posted