Forum Discussion

Ricky's avatar
Ricky
Tutor
6 years ago

HughesNet Voice Activation

I have received my HughesNet voice box and have activated it for several weeks now. However I keep getting these notices saying I have not activated it and I will be charges for the box. Can someone ...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    6 years ago

    Hi Ricky,

     

    Thanks for posting. I pulled up your account and I can also confirm that your VOIP service is active in our system, yet those e-mail have gone out. Let me check with our VOIP folks to see what's going on with that; I don't see why those e-mails should be sending.

     

    BTW, the community ranks are not just based on length of membership, which is why newer members may outrank those who have joined earlier.

     

    Your patience and understanding are much appreciated.

     

     

  • Liz's avatar
    Liz
    6 years ago

    Hi Ricky,

     

    I was given assurance that you won't be charged for not activating your ATA, especially since I see that the ATA is active. If anything odd happens, just let me know.

     

     

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Ricky, the reps won't be here until Monday. Have you tried calling the Customer Service number?

  • Ricky's avatar
    Ricky
    Tutor
    6 years ago

    Yes, they are useless. Maybe I will torcher myself again and call them. Can't believe I am actually thinking about doing this.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      Yeah, the call can be very lengthy and unproductive  -- have you tried chat?  Sometimes that works better.

       

      You can also wait until next week -- I'm sure that if there are any charges, the reps here can reverse them.  

      • Ricky's avatar
        Ricky
        Tutor
        6 years ago

        I can not believe I just called them. What a waste of my time.