I was lied to at the beginning of my service they told me there were no data caps or data drop offs and never mentioned a 24 month contract and tricked me into getting their services and now my wifi hardly ever works I asked if i would be able to play video games online and I was told yes I would and I can't even connect half the time to the Internet hughesnet is a major disappointment and has left me very dissatisfied I will never purchase anything from this company again
I have to add, it is very hard for me to bite my tongue when someone starts lobbying for a class action lawsuit here. What other company allows that sort of thing on their site?
I will admit to being a bit short and even condescending to a few when they come in "guns a blazing" as Katie said. I do try to stay with facts though when I do get a bit irritated and try not resort to name calling. I will use the "troll" word though if the shoe fits.
I felt obligated to reply since my screen name was hijacked and was mentioned here.
I too get a little frustrated at times ... but then I think back to how confusing all of the twists, turns and details were for myself as a new user.
I can understand anger and frustration. What I can't understand is a user continuing to drop "seagull" posts while refusing to do basic troubleshooting.
Well thanks katie I guess. Often times it's not what you say but how you say it..There's a way to offer advice and interact with customers without being "aggressive" aka "rude and arrogant" and most customers (especially myself) won't put up with that and rightly so..It's one of the main reasons why I make my threads private if and when I need answers/help about my service.
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I was lied to at the beginning of my service they told me there were no data caps or data drop offs and never mentioned a 24 month contract and tricked me into getting their services and now my wifi hardly ever works I asked if i would be able to play video games online and I was told yes I would and I can't even connect half the time to the Internet hughesnet is a major disappointment and has left me very dissatisfied I will never purchase anything from this company again
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I was lied to at the beginning of my service they told me there were no data caps or data drop offs and never mentioned a 24 month contract and tricked me into getting their services and now my wifi hardly ever works I asked if i would be able to play video games online and I was told yes I would and I can't even connect half the time to the Internet hughesnet is a major disappointment and has left me very dissatisfied I will never purchase anything from this company again
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We are now at $108 a month for 200 MB that's simply uncalled for it's highway robbery the service sucks and apparently I've capped out in 6 days imagine how much data you would need and they're supposed to be no data caps they lie and lie and lie
We are now at $108 a month for 200 MB that's simply uncalled for it's highway robbery the service sucks and apparently I've capped out in 6 days imagine how much data you would need and they're supposed to be no data caps they lie and lie and lie
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It's easy to use up 200 GB in 6 days if you're doing activities that use up your data. HN doesn't use it for you; you do. And there are no caps. You continue to have data when you have used up the package you bought, just at a slower speed. Once you use up the priority data package, the Fair Access Policy kicks in, and you have unlimited data, only at a slower speed.
All Service Plans feature Priority Data and unlimited Standard Data. Each Hughesnet service plan (“Service Plan”) comes with an amount of Priority Data that may be downloaded or uploaded at Service Plan speeds within a billing cycle (“Priority Data”).
If a subscriber uses all of their Priority Data during a billing cycle, he or she can continue using the Service using unlimited Standard Data until their Priority Data resets. Standard Data is prioritized behind Priority Data, which means that during high traffic periods, subscribers using Standard Data may experience slower speeds, which will lead to web sites responding and loading more slowly and certain activities such as video streaming or large downloads/uploads being significantly impacted.
It's easy to use up 200 GB in 6 days if you're doing activities that use up your data. HN doesn't use it for you; you do. And there are no caps. You continue to have data when you have used up the package you bought, just at a slower speed. Once you use up the priority data package, the Fair Access Policy kicks in, and you have unlimited data, only at a slower speed.
All Service Plans feature Priority Data and unlimited Standard Data. Each Hughesnet service plan (“Service Plan”) comes with an amount of Priority Data that may be downloaded or uploaded at Service Plan speeds within a billing cycle (“Priority Data”).
If a subscriber uses all of their Priority Data during a billing cycle, he or she can continue using the Service using unlimited Standard Data until their Priority Data resets. Standard Data is prioritized behind Priority Data, which means that during high traffic periods, subscribers using Standard Data may experience slower speeds, which will lead to web sites responding and loading more slowly and certain activities such as video streaming or large downloads/uploads being significantly impacted.
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This is not a review site. There are many such sites on the internet that you can go to review your experience with the service. This site is for account and tech help. Since you feel you were misled, your next step should be to request a sales call review, which you can do here by replying to this post and stating you would like a sales call review.
If you request the review, the Hughesnet reps on this site will pull your call if it's still available and listen to both sides of the conversation to hear what was said on both sides. If you were truly misled, you may have recourse. I also suggest that you familiarise yourself with the subscriber agreement, locate here: https://legal.hughesnet.com/Home.cfm
Read the disclaimers and also the section that explains how you can pursue a grievance with the company.
This is not a review site. There are many such sites on the internet that you can go to review your experience with the service. This site is for account and tech help. Since you feel you were misled, your next step should be to request a sales call review, which you can do here by replying to this post and stating you would like a sales call review.
If you request the review, the Hughesnet reps on this site will pull your call if it's still available and listen to both sides of the conversation to hear what was said on both sides. If you were truly misled, you may have recourse. I also suggest that you familiarise yourself with the subscriber agreement, locate here: https://legal.hughesnet.com/Home.cfm
Read the disclaimers and also the section that explains how you can pursue a grievance with the company.
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