Forum Discussion
I don’t have any words …..
No one is saying you're lying. Damian is going to investigate this; he wants to help you. Please send him your phone number so he can try to access your account.
I really do not have to lie , you changed my account to from a residential to a business with proper authorization . We live in apartment , when husband signed he up for residential which you guys changed to business, no one contact about it , doesn’t matter if y’all don’t do letters , there was NO form of contact about this change , to phone call , to email nothing . They only emails we have is payments emails . Why would I lie on you guys when it reviews saying you did the same thing to over people , you guys even have us under an company named EVANS CO . I just got off the phone and was told that by one of your reps in which I said we don’t even have said company on file , we never told you we have a business named Evans Co , which by the way is the name of an trucking company , that’s our company we live in apartments so why change , and even we said no we never said we don’t want why all the run around?? No one has to lie
I apologize if it came across that way. I don't believe you are lying at all. I was just stating that it's almost impossible for the rep to change account types without customer authorization because of the systems checks and balances as well as the constant phone call monitoring. A likely yet unfortunate possibility is someone gained access to your info through a phishing scam like MarkJFine stated. I hope that isn't the case. I will look into this for you right away, once you send the phone number associated with your account.
-Damian
