Forum Discussion

jrgarrett's avatar
jrgarrett
Sophomore
9 years ago
Solved

I terminated my service.

After being a customer Almost  2 years, repeated calls to customer service.. & having to replace faulty equipment like radio and modems and then, Finally.. My satellite fell over in the yard... "Inst...
Early Termination Fee
  • Liz's avatar
    Liz
    9 years ago

    I've escalated your case to see if there is tracking provided for the manually sent return kits.

     

jrgarrett's avatar
jrgarrett
Sophomore
9 years ago

Thanks!

Liz's avatar
Liz
Moderator
9 years ago

Hi jrgarrett,

 

The RMA was created but it did not provide a tracking number, probably since I had to do this manually. Please let me know if it takes longer than 10 business days for the return kit to get to you.

 

  • jrgarrett's avatar
    jrgarrett
    Sophomore
    9 years ago

    I will need to know when it is coming.. if someone is not out there waiting.. The carriers will drive right by without stopping.

                             Jerry

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    I've escalated your case to see if there is tracking provided for the manually sent return kits.

     

  • jrgarrett's avatar
    jrgarrett
    Sophomore
    9 years ago

    You may close this thread now.. I have a tracking number. Thanks Liz!

                                                                                                              Jerry

  • Liz's avatar
    Liz
    Moderator
    9 years ago

    Wonderful, thanks for the update jrgarrett.