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mamac1234's avatar
mamac1234
10 years ago

I WANT TO CANCEL HOW DO I DO SO?

I've had my system installed exactly 23 days today I have sat and given this much much thought and I feel it's in the best interest of my family and I if I go ahead and cancel my service now (I SEE NOTHING BUT HUGE BILLS AND UNSOLVED ISSUES DOWN THE ROAD). PLEASE CANCEL IMMEDIATELY!
Billing

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  • deepdiver1's avatar
    deepdiver1
    Sophomore
    10 years ago
    You have to call them on the phone to cancel. This blog is to help people manage their data.
  • jerry_spc's avatar
    jerry_spc
    New Member
    10 years ago
    I had the same problem at 1st. I thought I was losing band width. I just have to watch. I set alarm to do downloads in middle of nite. Not ideal but it works. I also make sure that everything I have that can pull bandwidth shut down when not in use. No unknown updates etc. I have had Hughes since 2008 and had very little trouble, except when work requires I download lots of stuff. It'l cost you to cancel before contract expires.
    Jerry
  • BirdDog's avatar
    BirdDog
    Assistant Professor
    10 years ago
    You can cancel within the first 30 days by calling in but is there something you need help with? Many of us here can give you pointers on how to manage your monthly data and get the most from it. I have had very few problems in 11 years with them, the ones I did have were fixed. Never had a billing issue either.

    Do you have better internet options available?
  • Amanda's avatar
    Amanda
    Moderator
    10 years ago
    Hello mamac1234

    As others have recommended here, the only way to cancel service is to call us at 1-866-347-3292. We're sorry to hear that you decided not to keep the service, but wish you luck with your new ISP!

    Thanks
    Amanda
  • plsrrt3's avatar
    plsrrt3
    10 years ago
    I am also upset about the 10 gigs for the whole month. Had I known that this was metered so badly I would not have gotten Hughes.net. I don't know if this is a trend across the board with all internet companies. Your service is great but I don't believe that putting such strict lines on the usage is a good idea. Could I find a loop in the law to fight metering I would. No offense intended. I just suggest that your reps. tell people that the throttled or metered through your company. Also I was not able to use your meter. It is not compatible with windows 10.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    10 years ago
    Same here.  Meter is working just fine. 
  • jerry_spc's avatar
    jerry_spc
    New Member
    10 years ago
    I have to chime in. I have a windows 7 and an 8.1 and have never been able to get meter going. I download, I get the icon, click on it n nothing. Called Hughes, was told I had to go to modem to see usage! Never did get it fixed. Gave up!