Forum Discussion

tjmarshall's avatar
tjmarshall
Sophomore
8 years ago
Solved

I want to CANCEL

I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

 

debsplace69wrote:
I would like to keep the service active until Friday, May 4th, when I will be moving.
Thank you,
Debbie Bierbower

Different name?  

 

Amanda's avatar
Amanda
Moderator
7 years ago

Hi debsplace69 - I don't see that you have a thread anywhere, but the cancellation occurring here is for another customer. If you need assistance please feel free to create a new post for yourself so that we can help.

 

Thank you,

Amanda

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It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...","body@stringLength":"879","rawBody":"

I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream TV and continue what I had been doing with my old service. In fact, it would be faster, more reliable, and I would have plenty of data. None of that is true. I have had two reps out here to check things, multiple phone calls to customer service and running connectivity, my issues were \"escalated\" to some department, but I have yet to receive a call from them. This is junk and I could not be more disappointed. My last call, the rep took money off my bill.... and yet it doesn't appear to actually be discounted. I want out of this junk service ASAP. I will never recommend anyone to use it, in fact, at this point, I will tell everyone I know to avoid HN like the plague.

","kudosSumWeight":1,"postTime":"2018-03-19T00:17:15.264-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:97276_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13108},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:97276":{"__typename":"Conversation","id":"conversation:97276","solved":true,"topic":{"__ref":"ForumTopicMessage:message:97276"},"lastPostingActivityTime":"2018-05-03T08:13:42.371-04:00","lastPostTime":"2018-05-03T08:13:42.371-04:00","unreadReplyCount":32,"isSubscribed":false},"ModerationData:moderation_data:97276":{"__typename":"ModerationData","id":"moderation_data:97276","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:97276_1":{"__typename":"Revision","id":"revision:97276_1","lastEditTime":"2018-03-19T00:17:15.264-04:00"},"ForumReplyMessage:message:99469":{"__typename":"ForumReplyMessage","id":"message:99469","conversation":{"__ref":"Conversation:conversation:97276"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":99469,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: I want to CANCEL","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:99469"},"parent":{"__ref":"ForumReplyMessage:message:99419"},"body":"

Hi debsplace69 - I don't see that you have a thread anywhere, but the cancellation occurring here is for another customer. If you need assistance please feel free to create a new post for yourself so that we can help.

\n\n

 

\n\n

Thank you,

\n\n

Amanda

","body@stringLength":"464","rawBody":"

Hi - I don't see that you have a thread anywhere, but the cancellation occurring here is for another customer. If you need assistance please feel free to create a new post for yourself so that we can help.

\n\n

 

\n\n

Thank you,

\n\n

Amanda

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Hi tjmarshall,

\n\n

 

\n\n

C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time. 

\n\n

 

\n\n

Thanks

\n\n

Amanda

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debsplace69wrote:
I would like to keep the service active until Friday, May 4th, when I will be moving.
Thank you,
Debbie Bierbower

Different name?  

 

","body@stringLength":"446","rawBody":"

 

wrote:
I would like to keep the service active until Friday, May 4th, when I will be moving.
Thank you,
Debbie Bierbower

Different name?  

 

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