Forum Discussion
I was doubled charged on my last bill.
On June 22 of 2026 I was double charged on my bill. I contacted customer service and denied account credit and the lady said the funds would be deposited in 24 to 48 hours. It's been a week now ( 5 actually business days). Still no sign of the funds being sent. When I check the app it says -120 owed. How do I resolve this and get my double charge back
2 Replies
Brandonp2216,
Thank you for reaching out! I see this is your first post. Welcome to the Community! We'd love to help out further with this, but I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/users/Remy/102584
Thanks,
Remy
Your best bet is to wait for one of the HN reps on this site to reply to your post and investigate the case. The reps are typically around M-F (except holidays) from 9 to 5 (or a little later). Hopefully they'll get back to you today or tomorrow.
