Hi Steven,
Welcome to the community and thank you for posting. C0RR0SIVE has already provided the right information to get you on the right track. Giving us a call right when service goes out is a faster way to get your system checked. I'm curious as to what your diagnostics will show, so please check your Private Messages and reply to my PM to confirm your account.
my email is steveninliberty@yahoo not getting notifications from this when have it set up to do so just another downfall with your awesome service
Good morning Steven,
Thank you for PMing me. I ran diagnostics on your site and decided to send you a replacement modem to see if that will address your intermittent connectivity concerns. You may use the same box to return your current modem with the return label located in the outer pouch. Please let me know how the new modem works out for you.
out of town for now will try new modem when get back.. just hope I dont get charged for it.if modem doesnt work then what???
Good morning Steven,
The modem is complimentary. If you find that you're still experiencing intermittent connectivity, I would suggest temporarily keeping the modem plugged into a wall outlet and your computer plugged directly into the modem to see if the connection dropping persists.
