Hi Shortcut,
Thanks for posting and welcome to the community! I hope Gwalk was able to clear this up for you. The way our billing is set up for auto pay can be confusing. On top of forward billing, the bill date is the date money is charged to your account. The actual due date is 10 days from that. It is set up this way so that if our system is unable to retrieve payment, our customers have those 10 days to pay before an interruption of service occurs. If it were the other way around being a day late on payment would stop service. Then to get it back there is a bit of a waiting period and I'm sure most customers would be annoyed by this. Although invoice billing is always a good option to go with as well. If you have anymore questions or concerns feel free to let me know.
Thank you,
Chris
