Forum Discussion

mikecc1979's avatar
mikecc1979
New Poster
7 years ago

Is there anyone at hughes that has the authority to resolve a billing dispute?

Someone call customer service and asked that my sons email password be reset.  Customer service verified the user by asking do you live at XYZ address and of course the guy said yes.  They reset the ...
Liz's avatar
Liz
Moderator
7 years ago

Hi Mike,

 

Good news! Rchadwick has already been working with my fellow mod, Amanda, about this very issue! She's actually waiting to hear back from Rchadwick before we can take action. I'll private message (PM) you the same PMs Amanda sent. If you or Rchadwick could please follow the instructions there and reply to Amanda, we're happy to close this issue out once and for all!  Please check your private messages (PM) in the top right corner of the community page.

 

 

 

  • mikecc1979's avatar
    mikecc1979
    New Poster
    7 years ago

    My wife never received this reply and she is travelling right now.  So what do we need to do to process this change and remove the $600?

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Hi Mike,

       

      Looks like your wife replied to Amanda already. We'll take it from there. Thank you!