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jkinna2002's avatar
jkinna2002
Freshman
6 years ago

Mislead information

When i signed up for Hughes net internet, I was told by the sales agent that i was able to stream all day everyday high speed. I have found out today that i have used up all my high speed internet and...
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago
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The HN reps are here M-F from around 9 am to 5 or 6 pm.   They can pull your sales call if it's available, and evaluate whether the sales person set proper expectations. This may take a few days, but they will contact you privately with the results. 

 

Hopefully you read the subscriber agreement before signing up.

Damian's avatar
Damian
Moderator
6 years ago
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jkinna2002,

 

Thank you for reaching out to us. As maratsade stated, I can review the sales call and will start the process today. Once I have the results for you, we can troubleshoot the service or go with other options available at that time. I will provide you detailed information on the other options once the results have been messaged to you. Thank you for your patience and understanding while the call is being investigated. 

 

-Damian 

 

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I have found out today that i have used up all my high speed internet and...","body@stringLength":"688","rawBody":"When i signed up for Hughes net internet, I was told by the sales agent that i was able to stream all day everyday high speed. I have found out today that i have used up all my high speed internet and now i am unable to stream due to slow internet. I spoke to a rep today. Even with my high speed i still have major issues with streaming. i seriuosly have to contact customer support at least once a week and get some excuse about why its slow. I am extremely unhappy with my service and only have had it just over 30 days. I was better off using my cell phine provider. would have had the same amount of data for cheaper price and better service. Pleae review the phone call and fix this","kudosSumWeight":0,"postTime":"2020-01-09T22:09:13.708-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118348_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2166},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:118348":{"__typename":"Conversation","id":"conversation:118348","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118348"},"lastPostingActivityTime":"2020-01-22T17:43:16.485-05:00","lastPostTime":"2020-01-22T17:43:16.485-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:118348":{"__typename":"ModerationData","id":"moderation_data:118348","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118348_1":{"__typename":"Revision","id":"revision:118348_1","lastEditTime":"2020-01-09T22:09:13.708-05:00"},"ForumReplyMessage:message:118363":{"__typename":"ForumReplyMessage","id":"message:118363","conversation":{"__ref":"Conversation:conversation:118348"},"author":{"__ref":"User:user:76644"},"revisionNum":1,"uid":118363,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Mislead information","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118363"},"parent":{"__ref":"ForumReplyMessage:message:118350"},"body":"

jkinna2002,

\n\n

 

\n\n

Thank you for reaching out to us. As maratsade stated, I can review the sales call and will start the process today. Once I have the results for you, we can troubleshoot the service or go with other options available at that time. I will provide you detailed information on the other options once the results have been messaged to you. Thank you for your patience and understanding while the call is being investigated. 

\n\n

 

\n\n

-Damian 

\n\n

 

","body@stringLength":"714","rawBody":"

,

\n\n

 

\n\n

Thank you for reaching out to us. As maratsade stated, I can review the sales call and will start the process today. Once I have the results for you, we can troubleshoot the service or go with other options available at that time. I will provide you detailed information on the other options once the results have been messaged to you. Thank you for your patience and understanding while the call is being investigated. 

\n\n

 

\n\n

-Damian 

\n\n

 

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The HN reps are here M-F from around 9 am to 5 or 6 pm.   They can pull your sales call if it's available, and evaluate whether the sales person set proper expectations. This may take a few days, but they will contact you privately with the results. 

 

Hopefully you read the subscriber agreement before signing up.

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The HN reps are here M-F from around 9 am to 5 or 6 pm.   They can pull your sales call if it's available, and evaluate whether the sales person set proper expectations. This may take a few days, but they will contact you privately with the results. 

 

Hopefully you read the subscriber agreement before signing up.

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