Forum Discussion
Misled by sales rep.
Just spent 55 min. on phone with hughesnet to no avail. In May of 2016, I called because my service was actually no service as we hadn't had signal in about 10 days. The rep. I talked to gave me a cre...
Hi dalel,
Welcome and thanks for posting. We certainly want to address your concerns so I pulled up your account to investigate further. I can see in an agent's notes when you upgraded to Gen 4 where there may have been some confusion about that additional $100 rebate.
We value your long standing loyalty to HughesNet so I credited your account $100 for this inconvenience. Thank you again for bringing this up, I will send this to management so we can improve our service.
Thanks,
Liz
Welcome and thanks for posting. We certainly want to address your concerns so I pulled up your account to investigate further. I can see in an agent's notes when you upgraded to Gen 4 where there may have been some confusion about that additional $100 rebate.
We value your long standing loyalty to HughesNet so I credited your account $100 for this inconvenience. Thank you again for bringing this up, I will send this to management so we can improve our service.
Thanks,
Liz
