Forum Discussion
Modem Issues and Customer Service Tech Issues
After spending over two hours on the phone with three different Customer Service Techs, we requested a new modem to be sent to a local general store since our location is so remote. We received a UPS...
Good morning dwlene,
Welcome to the community and thanks for posting, we can certainly address your concerns.
When you received the replacement modem in the mail, was the return label in the outer pouch? Normally the return label is in there and you can use it on the same box to return the old modem.
I'm sorry to hear about your troubles, as a courtesy to you, I've refunded the site visit fee.
Please let me know if the box that was shipped to you includes the return label, if not I can e-mail you a label.
Thanks,
Liz
Welcome to the community and thanks for posting, we can certainly address your concerns.
When you received the replacement modem in the mail, was the return label in the outer pouch? Normally the return label is in there and you can use it on the same box to return the old modem.
I'm sorry to hear about your troubles, as a courtesy to you, I've refunded the site visit fee.
Please let me know if the box that was shipped to you includes the return label, if not I can e-mail you a label.
Thanks,
Liz
