Forum Discussion
Modem Issues and Customer Service Tech Issues
After spending over two hours on the phone with three different Customer Service Techs, we requested a new modem to be sent to a local general store since our location is so remote. We received a UPS...
Hi Liz!
Bless you! This is great news! I did find the return label! Thank you so much! More communication was needed on letting us know the return label was in the sleeve. Thankful to find it!
Also, thank you sooooo much for refunding the site visit fee!! This is encouraging to us that Hughes Net as a whole is trying to do right by its customers! We are pleased with the Hughes Net service and being able to have some type of communication at our remote ranch, but were not happy with the first customer service experiences we have had.
We love Kathy, the scheduler, who was so helpful and encouraging; Philip, the Field Tech, who worked hard to make sure everything was up and running again; and now, you Liz for understanding and helping us!!!
Oh yes, can you also give us information on being able to suspend service? We are only at our remote ranch for a total of a few months out of the year. We would appreciate any info and any information on VOIP! We are wondering if this would work in our remote area AND if it will work within our budget.
We will send the old modem out today! Again, thank you so much for your help and information!!
Bless you! This is great news! I did find the return label! Thank you so much! More communication was needed on letting us know the return label was in the sleeve. Thankful to find it!
Also, thank you sooooo much for refunding the site visit fee!! This is encouraging to us that Hughes Net as a whole is trying to do right by its customers! We are pleased with the Hughes Net service and being able to have some type of communication at our remote ranch, but were not happy with the first customer service experiences we have had.
We love Kathy, the scheduler, who was so helpful and encouraging; Philip, the Field Tech, who worked hard to make sure everything was up and running again; and now, you Liz for understanding and helping us!!!
Oh yes, can you also give us information on being able to suspend service? We are only at our remote ranch for a total of a few months out of the year. We would appreciate any info and any information on VOIP! We are wondering if this would work in our remote area AND if it will work within our budget.
We will send the old modem out today! Again, thank you so much for your help and information!!
