Forum Discussion

Cinnamonroll's avatar
Cinnamonroll
Freshman
8 years ago
Solved

Multiple account attachment issue

Look I don't mean to be a complete pain in the bum but, I don't expect a 300$ from someone else's account that is not part of my account. But that's my other point my highest service is apparently...
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

Amanda's avatar
Amanda
Moderator
8 years ago
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Hi Cinnamonroll,

I listened to the call and did not hear anything about any alternate accounts or adding your account to your grandmother's, so I am not exactly sure why it was set up this way. It is especially odd because I do not believe the sales agent receives any compensation for the sale in this case, so it must have been an automated process done afterwards. I'll send the accounts up to be separated and have the account name changed to yours and provide you a confirmation here when it is complete. The balances will be cleared during this process.

Thank you,
Amanda

Cinnamonroll's avatar
Cinnamonroll
Freshman
8 years ago
Copy Link
Thank you! It has caused me much stress, now I can be relieved thank you!
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account attachment issue","id":"message:97376","revisionNum":2,"repliesCount":10,"author":{"__ref":"User:user:56949"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:97376"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:97376"},"body@stripHtml({\"truncateLength\":200})":" Look I don't mean to be a complete pain in the bum but, I don't expect a 300$ from someone else's account that is not part of my account. But that's my other point my highest service is apparently...","body@stringLength":"659","rawBody":"

Look I don't mean to be a complete pain in the bum but, I don't expect a 300$ from someone else's account that is not part of my account.

But that's my other point my highest service is apparently fused with the internet my grandmother had at an old address. I'm supposed to be the complete account holder of the service I have and not be the sub account of the one address I do not live at.

I'm. Not paying the stupid f-ing charge of 300 dollars which isn't part of my account so take it off and for more matters dissociate my address from 115 state hwy 47 bonne terre mo, 63648
I'm not going to pay for someone else's bill.

","kudosSumWeight":0,"postTime":"2018-03-20T19:26:31.902-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Unreturned Equipment Fee","text":"Unreturned Equipment Fee","time":"2017-03-20T13:14:02.932-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:97376_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10838},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:97376":{"__typename":"Conversation","id":"conversation:97376","solved":true,"topic":{"__ref":"ForumTopicMessage:message:97376"},"lastPostingActivityTime":"2018-03-27T15:54:09.363-04:00","lastPostTime":"2018-03-27T15:54:09.363-04:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:97376":{"__typename":"ModerationData","id":"moderation_data:97376","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:97376_2":{"__typename":"Revision","id":"revision:97376_2","lastEditTime":"2018-03-21T16:38:56.704-04:00"},"ForumReplyMessage:message:97518":{"__typename":"ForumReplyMessage","id":"message:97518","conversation":{"__ref":"Conversation:conversation:97376"},"uid":97518,"revisionNum":1,"author":{"__ref":"User:user:56949"},"readOnly":true,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Multiple account attachment issue","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:97518"},"parent":{"__ref":"ForumReplyMessage:message:97504"},"body":"Thank you! It has caused me much stress, now I can be relieved thank you!","body@stringLength":"73","rawBody":"Thank you! It has caused me much stress, now I can be relieved thank you!","kudosSumWeight":0,"repliesCount":5,"postTime":"2018-03-22T20:25:49.236-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:97518_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10587},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw5NzU3OCw5NzU3OA","node":{"__ref":"AcceptedSolutionMessage:message:97578"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742462633742":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462633742","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hello Cinnamonroll,

\n\n

 

\n\n

Just wanted to let you know we've completed the account separation. You are now listed as the account holder for the account number ending in 2740. Let me know if there is anything else I can do to help.

\n\n

 

\n\n

Thanks,

\n\n

Amanda

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2018-03-23T08:43:57.144-04:00","lastPublishTime":"2018-03-23T08:43:57.144-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":10771},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:97376/message:97578","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"299","rawBody":"

Hello Cinnamonroll,

\n\n

 

\n\n

Just wanted to let you know we've completed the account separation. You are now listed as the account holder for the account number ending in 2740. Let me know if there is anything else I can do to help.

\n\n

 

\n\n

Thanks,

\n\n

Amanda

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Hi Cinnamonroll,

\n\n

I listened to the call and did not hear anything about any alternate accounts or adding your account to your grandmother's, so I am not exactly sure why it was set up this way. It is especially odd because I do not believe the sales agent receives any compensation for the sale in this case, so it must have been an automated process done afterwards. I'll send the accounts up to be separated and have the account name changed to yours and provide you a confirmation here when it is complete. The balances will be cleared during this process.

\n\n

Thank you,
\nAmanda

","body@stringLength":"606","rawBody":"

Hi Cinnamonroll,

\n\n

I listened to the call and did not hear anything about any alternate accounts or adding your account to your grandmother's, so I am not exactly sure why it was set up this way. It is especially odd because I do not believe the sales agent receives any compensation for the sale in this case, so it must have been an automated process done afterwards. I'll send the accounts up to be separated and have the account name changed to yours and provide you a confirmation here when it is complete. The balances will be cleared during this process.

\n\n

Thank you,
\nAmanda

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issue","moderationData":{"__ref":"ModerationData:moderation_data:97597"},"body":"Thank you, In December and November I was paying 2 bills (before I realized it being linked) would I happen to get the money I payed towards my grandmother's account?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"166","kudosSumWeight":0,"postTime":"2018-03-23T13:09:13.770-04:00","lastPublishTime":"2018-03-23T13:09:13.770-04:00","metrics":{"__typename":"MessageMetrics","views":10599},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:97376/message:97597","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDk3NjAwLDk3NjAw","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDk3NjAwLDk3NjAw","node":{"__ref":"ForumReplyMessage:message:97600"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"166","rawBody":"Thank you, In December and November I was paying 2 bills (before I realized it being linked) would I happen to get the money I payed towards my grandmother's account?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:97597_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:97600":{"__typename":"ModerationData","id":"moderation_data:97600","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:97600":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:97600","revisionNum":1,"uid":97600,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:97597"},"conversation":{"__ref":"Conversation:conversation:97376"},"subject":"Re: Multiple account attachment issue","moderationData":{"__ref":"ModerationData:moderation_data:97600"},"body":"

Hello, I am sure we can work something out. I'll send you a private message with more info. ~Amanda

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Hello, I am sure we can work something out. I'll send you a private message with more info. ~Amanda

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