Hello Tonya,
Thank you for contacting us. I am sorry to hear you have gone through this. In order to cancel the account immediately, you will need to call into our support line at 866-347-3292. The agent will be able to make the decision on what to do regarding your Early Termination Fees. There is no address to send a cancellation request to. The same department will also be able to notate your complaints and give advice on where you can submit a formal complaint if needed. Once you cancel your account, the information regarding your return box will be relayed to you. The dish itself does not need to be sent back, as we only require the radio transmitter to be returned along with your modem and power supply. Our technicians are not required to remove the dish from your roof or property after you cancel. Having a technician come out to take the dish down is an option, however, it will cost the normal fee for a dispatch. Enlisting the help of family, friends, or even a third-party service, are recommended and all perfectly acceptable in that situation.
In regards to you stating we have broken the contract by not providing you any service, this is not the case as I have run diagnostics on your account and see your internet is currently up and running with two devices pulling data. Once you speak with our cancellation department, they will be able to assist you and provide compensation if available.
-Damian
I will do all the above, but no I have not had service and there are no two devices in the home to being using data. WIFI stays turned off on my phone and my computer always shows no internet connection ( I am only able to use the mobile hotspot on my phone, why the wifi is always turned off on my phone), and the fire stick has been removed and is no longer in the home. I am the only one that lives there and work nights and out of the house 16 to 17 hours each night/day. So anything pulling data is false. Its funny that everyone sitting in the office loves to say it is working because the system shows it is, but in reality at the home it is not. It is funny that so many people have the same problem, and are told the same thing. I have even read severl post where people are complining that data is being used, when they are stating there is no possible way, like in my case. So I do not believe all these customers are lieing about the situation. The customer gets screwed having to pay for services they do not get. Just looking at the forum and talking to people at work and who are local to me, that have complained, Hughesnet should realize they have a very big issue with service. It may be that I live a rural area, but if that is the case you shouldn't offer service out there.
So, yes the contract has been broken because services are not working in the home. Data is not being used in my home and my neighbors are too far away to be using it.
TRH wrote:I have even read severl post where people are complining that data is being used, when they are stating there is no possible way, like in my case. So I do not believe all these customers are lieing about the situation.
The customers aren't lying about their situation. The customers are making incorrect assumptions about why their data is being used. If data is shown as being used, something used it. There can be instances of something using more data than normal for the same activity, but when that happens it can be due to either dropped data packets, which can occur with a weak Wi-Fi signal or a weak/faulty satellite connection, both of which can be seen in the diagnostics run by the reps, or something simultaneously using data that the customer is not aware of, with the latter almost always being the reason for it.
As for what devices have been using your data, you can see what is connected, and what was connected, but is no longer, here, though the information shown is only since the last time the modem was powered.
As well, both this post and this post may give you some idea(s) of what could be using your data.
