Forum Discussion

Paulbratcher's avatar
Paulbratcher
New Member
4 months ago

No Pro-rated refund

I cancelled my service on6/7/25 but my bill was paid on 5/27/25 and Hughesnet refuses to stop my service until the next billing cycle and no pro-rate my billing and credit me from the 6th-27th. Said it was my fault and I should not of paid for the next billing period. It was set up to automatically come out of my account and I needed service until the 6th. 
is there a way to get credit for unused service!

Invoice

2 Replies

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 months ago

    Unless you ask for the service to be cancelled immediately (that is, the day you call to cancel), they cancel it at the end of the next billing cycle.  You're in the right place, though; the reps here can check your account and help with this issue.  It will probably be next week, though.  

    Hopefully the issue will be resolved quickly for you. 

  • Remy's avatar
    Remy
    Moderator
    3 months ago

    Paulbratcher,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to help look into this refund request. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy