Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
7 years ago

Ok, where's my data ?

So I used all my prime time data with 2 days left, I restored my speed by using some free tokens, I had one day left and check I still have 0% of prime and 449M of token bytes available, when my data was refreshed the next morning, BEFORE 8AM, I check and all my token data was used and 4M used of my prime time data, so how is that? I opened a service request with customer service  JXHF7E468B8G and they told me that was correct, so I ask here, if my data was restored the 27th at 12:00 am then any data used before that by any device should have gone against my BONUS data ?? or is that just when it convient ?  I want my data and token data back that was not used during primt time, can someone help ?

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hi Pete,

     The Bonus hours are from 2AM - 8AM your local time. Your data resets at midnight the day of your reset date. So there is actually a 2 hour window from when it resets until when your Bonus hours kick in where your regular plan data gets drawn from (if used).  I am reviewing your account in detail to give you a more specific answer.

     

    Thanks

    Amanda