Forum Discussion

tyd's avatar
tyd
Freshman
8 years ago

Phantom Usage, Modum unplugged since December

We have HughesNet Gen5 at a remote cabin and back in December I unplugged our modem and brought it home. Today I logged in to check my bill and noticed there was over 4GB of usage showing this month....
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Amanda's avatar
Amanda
Moderator
8 years ago

Good morning tyd,

 

The answer provided by bare65 is correct. If you used data before unplugging the power from the modem, when the refresh is supposed to happen we can't talk to the modem to give it the data allotment parameters nor detect the most recent remaining data information. It is kind of frozen in time :)

 

However, I might be able to go back to December to 100% confirm that... but this has been the case in every case of the same scenario. Please let me know if you have any other questions or concerns I can help with.

 

Thank you,

Amanda

tyd's avatar
tyd
Freshman
8 years ago

Amandathanks for confirming what bare65 had suggested as the reason for what I was seeing. All good now!

  • tyd's avatar
    tyd
    Freshman
    8 years ago

    Just following up on this item. I made it to my cabin before the billing cycle reset (barely) and was able to see everything updated once the modem was plugged in and powered on. Also got a nice modem software update.