Phantom Usage, Modum unplugged since December

Question

We have HughesNet Gen5 at a remote cabin and back in December I unplugged our modem and brought it home. Today I logged in to check my bill and noticed there was over 4GB of usage showing this month. I've read plenty of other posts about phantom usage and haven't seen any like my scenario where the modem has been unplugged for months.

I emailed tech support (case 110103145) explaining the modem has been unplugged since December and we have usage showing. I received back the most ridiculous cookie cutter reply saying it could be my netflix usage, automatic updates or VOIP. They didn't even read my issue or make any attempt at resolution.

Here is a screenshot I just took:

Has anybody else experienced this?

Thanks

Amanda · Answer

Good morning tyd,

&nbsp;

The answer provided by bare65 is correct. If you used data before unplugging the power from the modem, when the refresh is supposed to happen we can't talk to the modem to give it the data allotment parameters nor detect the most recent remaining data information. It is kind of frozen in time :)

&nbsp;

However, I might be able to go back to December to 100% confirm that... but this has been the case in every case of the same scenario. Please let me know if you have any other questions or concerns I can help with.

&nbsp;

Thank you,

Amanda

tyd · Answer

bare65No problem waiting until Monday, no rush. Hopefully there's a simple explanation for what is showing. Thanks for your assistance.

tyd · Answer

Just following up on this item. I made it to my cabin before the billing cycle reset (barely) and was able to see everything updated once the modem was plugged in and powered on. Also got a nice modem software update.&nbsp;

tyd · Answer

bare65Thanks for the info and tagging the two you mentioned. I'd really like to get to the bottom of the usage being indicated on my account. Not only is my modem unplugged, I brought it home with me on my last trip to the cabin in December. It's not like somebody broke in and started downloading! :smileyvery-happy:

tyd · Answer

Logged in to check on usage again this morning, the data showing up as used remains the same and the billing period has reduced by 1 day. This is only for reference.&nbsp;

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Phantom Usage, Modum unplugged since December

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