Forum Discussion

fox12's avatar
fox12
Junior
5 years ago
Solved

Plan reset, lost tokens.

Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
  • Liz's avatar
    Liz
    5 years ago

    Hi fox12,

     

    Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi fox12,

 

I see it's your first post here, so welcome to the community! Thanks for much for reporting this ASAP, better we have a live, fresh case so that our engineers can have a look to see what's happening. We'll be sure to restore your data tokens once engineering has had a look first and deems it ok for me to send.

 

I'll post back once I have an update or any questions.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
5 years ago

Liz 

 

I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...

 

maratsade 

I bet if you look at your terminal status, it will show that you got reset as well.