Poor service

There are multiple issues:

I ordered the service in October for multiple reasons.

My family does basic things with the internet, as explained when I first joined.  We search the internet/bank/shop etc... on occasion my husband watches a film and my daughter plays games and on occasion I work from home.  (Once a week or so)

I was given the same rate, I was paying with my previous service and was told I had to have a bundle package that included a home phone. I wasn’t thrilled but I was willing to try your services, not realizing I was being over promised and over sold  on the services.

I called twice within the first 2 weeks I had the service.  I became very frustrated with your automotive services and hold times.  An agent called me back and I explained that I was going to have IT look at my laptop as I thought it may have been an IT issue.  IT looked at it and told me it was a provider issue.

As a professional I work 8/10 to 12 hours per day.  Throughout the month, my service cuts in and out.   When I work from home, I am constantly being kicked off my internet sites only to get back on them. 

About 1 week ago, my husband attempted to watch a movie and couldn’t. 

I was billed 92 or 98 dollars when I was told the services would be approx. 65 dollars.     During the first several weeks, I apparently was receiving upgraded services (Which still were cutting in and out).

Our data plan is what we had in the 1990s, when I called to complain and express my desire to cancel the service, I was quoted a 600 fee.   I work 10 to 12 hours per day and don’t have a desire to spend time talking to a rep only to be transferred and then spend time speaking to a tech who reboots and poof the phone cuts off.  No one calls back.  The one time I received a call back, they called  me on my work phone in my office... Really.

I was also told I used all my data.... WHAT?????????  I’m a non tech person, I’ve exceeded my data plan really.  My last service I could spend 24/7 on the internet and was never told I exceeded my data plan.... I didn’t realize it was like a cell phone plan..... REALLY.  My son  came over (who works for a tech company) and stated the service was  poor.

Are service is slow and terrible.    I am now going to be working from home and find the service slow and spotty.  Constantly being kicked on and off line.  My boss has noticed I am not on instant messenger or drop out during our conversations.