Forum Discussion

dru5121's avatar
dru5121
Freshman
7 years ago

Promised a 20g plan for promotional rate. HN never promised

Was promised the 20g plan for the promotional rate. Hooked me in and charged me at there normal rate. I’ve called time after time speaking to someone overseas that cannot help. Seems like the sales pe...
Billing
customer service is horrible
Tybrea154's avatar
Tybrea154
New Member

I feel you in the same boat was promised  a 20gb plan for a 2yr promotional plan price was charged regular  price with a lot of hidden charges such as equipment lease fee  repair maintenance fee they lure you in with the promise of a sweet deal then charge you outrageous  price Hughes net is a ripoff  check the fine print before signing up wouldn't recommend it to anyone dissatisfied t customer. 

dru5121's avatar
dru5121
Freshman
7 years ago
Yeah. I was aware with the equipment charge. It’s just frustrating when you talk to someone over and over again from customer service and they always tell you let me see what I can do for you. It really is just time to stall and then tell you they can’t help you. I really just want out of the contract with the fee waived. I think it’s deserved for as much time I’ve spent on the phone.