Forum Discussion

Rhobo55's avatar
Rhobo55
Freshman
9 years ago

Contract

I would like for you to pull my original phone call when signing up. She said it was being recorded. The rep told me if I signed up for 2 years I would get $10 a month off. I told her I only wanted on...
Liz's avatar
Liz
Moderator
9 years ago

Hello Rhonda,

 

I've received your sales call review findings:

 

After reviewing the call, the agent does cover in the final terms and conditions that the service term would be for 24 months.  There is no other discussion on the call regarding the service term or cancellation.

 

The scripting the agent reads for the agreement are:

 

“The contract term is 24 months.  If you cancel after activation but prior to the expiration of the 24 month commitment period, you will be subject to an early termination fee of up to $400.”

 

Regarding your the $10 discount, I pulled up your account to check if there was such a discount applied (there wasn't) so I applied a $10 x 12 month discount which will start in May.

 

Rhobo55's avatar
Rhobo55
Freshman
9 years ago
No, there definitely was a discussion about not wanting tied into a 2 year contact. That is where she offered me the $10 off a month and I turned it down so I could only do a one year. I will be contacting the Better Business Bureau. Other ppl should know how Hughesnet conducts business.
  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    9 years ago

    Rhobo55,

    Just an FYI...  The Hughesnet Moderators and Employees that monitor this site are part of the same group that handles B.B.B. and F.C.C. and many other 3 letter acronym complaints.  You will recieve the same response in the time alloted by the respective agencys from Hughesnet.

    Thanks,
    C0RR